Hi everyone,
I'm back with new and exciting news for Panama City Florida!
We have so much happening in our area right now, it's almost a full time job keeping up with it.
The area is certainly experiencing new and exciting events aimed at the local Real Estate market.
The Panama City Florida International Airport!
The "Ceremonial Groundbreaking" for the new airport has been announced for November 1st! Visit my website for pictures and additional information following the event.
New growth and annexations announcements for the Panama City Beach area are on the rise.
Additional off the beach vacation and condominium project announcments.
New Bank offices are being constructed quickly to support the economic growth expected to occur over the next 12 months.
These are just a few samples of the activity currently occuring in our area.
Panama City Beach, Florida continues to be an enjoyable vacation spot for families and visitors from all over the world.
While the news media continues to report on the negative aspects of the Real Estate market, it is important to remember that localized markets vary nationally.
If you've ever thought of purchasing a vacation home or condo, now is the time. The interest rates remain low and inventory and prices are stable and affordable.
Now for some website update information...
Linda Hancock of Century 21 Mortgage has graciously provided us with her Mortgage Update Newsletter. It requires adobe reader, and you can download it FREE from the webiste.
For my Listing Customers, new video productions of your properties bring a new aspect of viewing to your property. Each week, we will be visiting a featured property and providing a video tour for our visitors.
We've added several "Quick Glance" features for finding homes and condos quickly, and have added sales statistics by neighborhood.
We've also added our Open House Schedule for your convenience. Come by and say hello and see what we have to offer.
Contact me directly to find out more about the exciting opportunities in Panama City Florida Real Estate or for exclusive monthly web specials.
Don't be left behind while the investors grab all the good deals!
Saturday, October 27, 2007
Friday, October 19, 2007
Customer Service – Part 2: Business and Customer Service on the Internet
If you've missed Part 1, you can read it here...
As the internet and computers become more common place in our daily lives, we find ourselves with less and less interaction on many levels. Example: The item I bought for $23.50 at the store I'd never been in, I now buy on the internet and pay the shipping costs rather than subject myself to the level of 'customer service' that store provides. At the same time, the items I purchased at the store with the friendly, helpful employee I continue to purchase at that store. Can I buy those items online? Sure I can, but I choose to do business with a helpful, courteous establishment that still WANTS me to be a satisfied customer.
The internet however, doesn't offer people interaction unless you are presented with an issue that a real person must intervene on your behalf. You can't get a smile or "Hi, can I help you" from a website. The level of customer service received is really based on whether that company provides me with timely delivery, valuable services and attention to my needs if a problem arises. But it is still customer service. If they deliver my goods unharmed, continue to provide me valuable services and assist me if I have issue I will continue to do business with them.
Case in point... Recently, a service I was receiving from an internet based company I do business with has been removed. It has been replaced with a service I don't feel I can rely on and directly affects my business! A task I could accomplish before at my leisure, I now have to rely on someone at the company to perform. I've contacted the company and asked them to restore this service and was told the service is no longer available and should never have been implemented. That’s interesting… A service which a customer finds of value and uses religiously should not have been implemented. Ok, then can you say “insert loud scream here”?
To quote a well known business statute: "Increasing competition is forcing businesses to pay much more attention to satisfying customers, including by providing strong customer service."
In my business, I offer the same level of customer service to every one of my clients and customers no matter what type of or how costly a property they are purchasing. I do my best to make sure that every interaction with my customer and every transaction I do on their behalf is a rewarding experience for them. If an issue arises I promptly attend to it and do my best to resolve it to my customers’ level of satisfaction.
Why? Because in the end, I want them to be satisfied, returning customers. I want their business, not just their immediate business, but their future business. I want them to know they are #1 and I will attend to their matters promptly and professionally. I want them to confidently refer me to friends and family knowing that I will treat their referrals with the same level of professionalism they received. It is this attitude and attention to customer service that is recognizing me as a leader in Panama City Fl Real Estate.
Services I offer are based not only on what I want to provide, but also the value of that service to the customer. I agree that as time progresses business’ must change to meet new demands, but removing a service without providing a viable alternative it not good customer service.
As the internet and computers become more common place in our daily lives, we find ourselves with less and less interaction on many levels. Example: The item I bought for $23.50 at the store I'd never been in, I now buy on the internet and pay the shipping costs rather than subject myself to the level of 'customer service' that store provides. At the same time, the items I purchased at the store with the friendly, helpful employee I continue to purchase at that store. Can I buy those items online? Sure I can, but I choose to do business with a helpful, courteous establishment that still WANTS me to be a satisfied customer.
The internet however, doesn't offer people interaction unless you are presented with an issue that a real person must intervene on your behalf. You can't get a smile or "Hi, can I help you" from a website. The level of customer service received is really based on whether that company provides me with timely delivery, valuable services and attention to my needs if a problem arises. But it is still customer service. If they deliver my goods unharmed, continue to provide me valuable services and assist me if I have issue I will continue to do business with them.
Case in point... Recently, a service I was receiving from an internet based company I do business with has been removed. It has been replaced with a service I don't feel I can rely on and directly affects my business! A task I could accomplish before at my leisure, I now have to rely on someone at the company to perform. I've contacted the company and asked them to restore this service and was told the service is no longer available and should never have been implemented. That’s interesting… A service which a customer finds of value and uses religiously should not have been implemented. Ok, then can you say “insert loud scream here”?
To quote a well known business statute: "Increasing competition is forcing businesses to pay much more attention to satisfying customers, including by providing strong customer service."
In my business, I offer the same level of customer service to every one of my clients and customers no matter what type of or how costly a property they are purchasing. I do my best to make sure that every interaction with my customer and every transaction I do on their behalf is a rewarding experience for them. If an issue arises I promptly attend to it and do my best to resolve it to my customers’ level of satisfaction.
Why? Because in the end, I want them to be satisfied, returning customers. I want their business, not just their immediate business, but their future business. I want them to know they are #1 and I will attend to their matters promptly and professionally. I want them to confidently refer me to friends and family knowing that I will treat their referrals with the same level of professionalism they received. It is this attitude and attention to customer service that is recognizing me as a leader in Panama City Fl Real Estate.
Services I offer are based not only on what I want to provide, but also the value of that service to the customer. I agree that as time progresses business’ must change to meet new demands, but removing a service without providing a viable alternative it not good customer service.
Friday, January 12, 2007
Looking toward 2007
We hope everyone had a healthy, safe and happy holiday season.
With 2006 behind, we begin this month with a look toward the 2007 Panama City FL Real Estate market with anticipation for our buyers, sellers and investors!
A few noteworthy announcements:
The St. Joe company has recently decided to build a 4000 acre Industrial park off Highway 231 and Route 20! This area is near the Bay County and Calhoun County borders. Yes, we do have some land available near there, both Commercial and Residential as well as an Outlaw Drag Strip for sale which is over 80 acres! Contact us about anything of these or other opportunities currently in available in this and other areas of Panama City, FL.
Also, we are preparing for the final announcement on the new International Airport which is expected before the end of the month.
So, what do we believe 2007 holds for the Panama City FL Real Estate Market?
To begin with, we are seeing alot of movement again in the Condo Market as well as investor movement in Single Family homes (DSF) and Attached Single Family Homes (ASF).
In addition, the Commercial market is still going strong. There are many construction projects still ongoing such as Pier Park, A warehouse distribution project currently under construction on Highway 231, numerous Affordable Housing projects in many areas such as Callaway, Parker and the Beach.
This movement so early in the year gives us a positive outlook on the coming year. Interest rates are holding steady, and new loan applications are once again on the rise according to many resources in the lending industry. This tells us that consumer confidence in Real Estate is peaking once again.
What can you expect from us during the coming year? With your continued support, we will continually update our website to bring you the most comprehensive news and information on the Panama City FL Real Estate Market.
In addition, you can look forward to our continuing newsletter Real Estate the Easy Way with a few changes we hope you will enjoy.
Also, look forward to a new Commercial focused website by Jessie.
We look forward to working with many of you during the coming year.
With 2006 behind, we begin this month with a look toward the 2007 Panama City FL Real Estate market with anticipation for our buyers, sellers and investors!
A few noteworthy announcements:
The St. Joe company has recently decided to build a 4000 acre Industrial park off Highway 231 and Route 20! This area is near the Bay County and Calhoun County borders. Yes, we do have some land available near there, both Commercial and Residential as well as an Outlaw Drag Strip for sale which is over 80 acres! Contact us about anything of these or other opportunities currently in available in this and other areas of Panama City, FL.
Also, we are preparing for the final announcement on the new International Airport which is expected before the end of the month.
So, what do we believe 2007 holds for the Panama City FL Real Estate Market?
To begin with, we are seeing alot of movement again in the Condo Market as well as investor movement in Single Family homes (DSF) and Attached Single Family Homes (ASF).
In addition, the Commercial market is still going strong. There are many construction projects still ongoing such as Pier Park, A warehouse distribution project currently under construction on Highway 231, numerous Affordable Housing projects in many areas such as Callaway, Parker and the Beach.
This movement so early in the year gives us a positive outlook on the coming year. Interest rates are holding steady, and new loan applications are once again on the rise according to many resources in the lending industry. This tells us that consumer confidence in Real Estate is peaking once again.
What can you expect from us during the coming year? With your continued support, we will continually update our website to bring you the most comprehensive news and information on the Panama City FL Real Estate Market.
In addition, you can look forward to our continuing newsletter Real Estate the Easy Way with a few changes we hope you will enjoy.
Also, look forward to a new Commercial focused website by Jessie.
We look forward to working with many of you during the coming year.
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